Delivery and Returns
We offer a standard 48Hour delivery service for £1.80
Our items are delivered via the Royal Mail 48Hour service. (please allow 1-2 working days for us to process and ship your order)
We also offer a next day delivery service for £12.50, items must be ordered before 2pm to be shipped out the same day on a next day delivery service.
We cannot guarantee a same day shipment for orders placed after 2pm (they will be processed for next day delivery the following morning). Any orders placed on Friday after 2pm, a weekend or bank holiday will be processed and shipped the next working day.
Our return policy is valid for 14 days after you receive your purchase. Unfortunately, after this period, we are unable to offer a refund or an exchange.
For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received. It must also be kept in the original packaging.
The Return Process
1. Send an email stating you would like a return/exchange to firstname.lastname@example.org
2. Please include your name and order number in the email
3. You will be sent a return form and instructions on where to post your return. Return postage cost is the responsibility of the customer. We suggest sending items using a tracked service as we will not take responsibility for returns lost in transit.
4. We will process your refund within 7-10 days of the receipt of your item
Please note, if the above procedure is not followed, this will delay the return process.