Terms and Conditions
The www.thelittleones.co.uk website is operated by Marble Corporation Ltd. Our company registration number is 11431616. Any reference in these terms and conditions to "we" or "us" refers to Marble Corporation Ltd.
All services on this website are available to you based on your acceptance of the below terms and conditions.
We reserve the right to refuse service to anyone, for any reason, at any given time. By visiting the website, engaging in our services and making any purchases, you agree to be bound by the following terms and conditions; please read all terms and conditions carefully before using the website.
All new features, which may be added at a later date, shall also be subject to the terms of service. The Little Ones reserves the right to modify the terms or add new content at any point by posting updates and it is your responsibility to check this page for these changes.
Our store is hosted by WorldPay; providing us with the platform to sell our products and services to you. You understand that your content may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information will always be encrypted during transfer over networks.
SECTION ONE – ONLINE STORE TERMS
By agreeing to these terms you state that you are the age of majority in your state or province and have given permission for any minor dependents to use this site. You must not use any product on this site for any illegal or unauthorised purpose and you may not violate any laws in your jurisdiction by using our services. You must not transmit any viruses or any code of a destructive nature.
SECTION TWO – GENERAL CONDITIONS
You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any portion of the service, use of service or access to the service without express written permission by The Little Ones.
SECTION THREE – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The Little Ones is not responsible for any information that may be inaccurate. You will rely on the information on the website at your own risk. The Little Ones reserves the right to modify its content without the obligation to update any information on this website. It is your responsibility to monitor changes to the website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of any changes made to the website. Prices for our products are subject to change without any notice. The Little Ones also reserves the right to discontinue the service without notice at any time and will not be liable to you or any third party as a result. The Little Ones cannot guarantee that the colours and images of our products are correctly displayed on your computer screens and will not be held responsible for any inaccuracies. All products will be subject to return or exchange only according to the The Little Ones returns policy. The Little Ones reserves the right to also limit sales of any product or service at any given time.
SECTION FOUR - ACCOUNTS
The Little Ones is able to refuse any order you place or limit quantities purchased per person, per household or per order. The Little Ones will also cancel orders that appear to be placed by dealers or distributors. You must agree to provide current and accurate information in regards to purchases and accounts and keep this information up to date in order for The Little Ones to complete your order and contact you if required.
SECTION FIVE - THIRD PARTY LINKS
The Little Ones is not affiliated with any third-party websites which you may be directed to via links on this website. The Little Ones, therefore, cannot be held liable for any harm or damage related to purchases or the use of the service on any other website. You are to review the policies of the third party website before you engage in any transaction and any complaints or concerns should be directed to the third party.
SECTION SIX - USER COMMENTS AND FEEDBACK
Any comments, suggestions, proposals or plans you may send to us can be used by The Little Ones at any time and The Little Ones will be under no obligation to maintain any comments in confidence or to respond to any comments. Your comments must not violate any right of any third party and will not contain any abusive material; they will also not contain any virus or malware that will be harmful to the running of the website.
SECTION SEVEN - PERSONAL INFORMATION
You must not use a false email address, pretend to be someone other than yourself or mislead The Little Ones or any other third party when making purchases or posting any comments or suggestions to the website. The Little Ones will not take responsibility for your comments or that of any third party.
SECTION EIGHT - WARRENTIES, LIMITATIONS AND LIABILITIES
The Little Ones cannot be held responsible if the use of this service is interrupted, un-secure or in error. The Little Ones may from time to time remove the service or cancel it all together without notice. Your use, or inability to use the service is at your own risk. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION NINE - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Little Ones and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION TEN - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION ELEVEN - DELIVERY
Standard Delivery: Royal Mail 48 Hour Tracked Service (please allow 1-2 working days for us to process and ship your order). FREE
Rushed Delivery: Royal Mail 24 Hour Tracked Service (please allow 1 working day for us to process and ship your order). £9.50
*Please note an extra working day is added to the above processing times for all personalised orders
Guaranteed Next Day Delivery: Royal Mail Special Delivery (Items must be ordered before 2pm to receive the following day) £12.50
We cannot guarantee a same day shipment for orders placed after 2pm (they will be processed for next day delivery the following morning).
Any Next Day Delivery orders placed on a Friday, a weekend or bank holiday will be processed and shipped the next working day.
Your items will be posted via a Royal Mail fully tracked service. The items are our responsibility until marked delivered by the Royal Mail tracked service. You will be entitled to a re-send or refund if the items are lost in transit (this must be shown via the tracking). We will not take responsibility for lost items after they have been marked as delivered via the Royal Mail tracked service.
SECTION TWELVE - RETURNS/REFUNDS
The Little Ones return policy is valid for 14 days after you receive your purchase. Unfortunately, after this period, The Little Ones are unable to offer a refund or an exchange. For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received. It must also be kept in the original packaging. Please follow the return process below.
1. Send an email stating you would like a return/exchange to firstname.lastname@example.org
2. Please include your name and order number in the email
3. You will be sent a return form and instructions on where to post your return. Return postage cost is the responsibility of the customer. The Little Ones suggest sending items using a tracked service as The Little Ones will not take responsibility for returns lost in transit.
4. The Little Ones will process your refund within 7-10 days of the receipt of your item
** Faulty or damaged items will be covered for return postage (this will be decided at the discretion of the returns team), please ensure to state this to the returns team when submitting your return form along with pictures of the item in question. The team will respond as to whether they can cover shipping and if so, you will have a further 7 days to return the item from when you receive the return label.
Please note, if the above procedure is not followed, this will delay the return process. The address listed in the footer of our website is NOT a return address, please do not send parcels there.
*All personalised items are non-refundable
SECTION ELEVEN - CONTACT
Questions about these Terms of Service should be sent to The Little Ones at: email@example.com