Our refund policy is valid for 14 days after you receive your purchase. Unfortunately, after this period, we are unable to offer a refund or an exchange.
For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received. It must also be kept in the original packaging.
Any item returned to us which is not in its original condition, is damaged or has missing parts for reasons not due to our error, will not be eligible for a refund or exchange. Any item which has been customised has a strict no-returns policy.
Refunds (if applicable)
Any item purchased may be returned without question for a full refund within 14 days of receiving the item if: the incorrect item has been ordered, the quality of the item is not to the customers satisfaction, the item delivered does not match the online description.
*Please note that the customer is responsible for all shipping costs.
Please return the item to the following address:
The Little Ones, Unit 7D, Moy Road Industrial Estate, Moy Road, Cardiff, CF15 7QR
Please include your order number and reason for return.
Once the returned item has been received it will be inspected and only we have the right to determine the returned product's condition. Your refund request will not be accepted if;
The items are damaged due to the fault of the customer or the return shipping process. The item's tags have been removed or the item has been altered in any way
Once approved we will process your return and issue a full refund within 5-7 working days.
*Please note: Once an order has been placed, it cannot be cancelled; once your order has been processed and shipped, we cannot issue a refund until the item has arrived at the shipping address and has been returned to us. If you need to amend or cancel an order please email firstname.lastname@example.org with the order details and our team will do our best to satisfy your request.